Returns & Exchanges
REFUND & EXCHANGE
Urban Lighting does not refund for incorrect choice. Urban Lighting is bound by the NSW Department of Fair Trading obligations for product exchange and refund.
Products that are faulty may be exchanged or refunded within 7 days of purchase. An in-store credit applies to products that can be returned. There is no return on custom-made products, special colours and special orders. A copy of your original invoice receipt will be required for all refund, exchange and warranty claims.
All products come with a 12 month manufacturer warranty.