Shipping
Can I pick up my order?
Certainly! Just choose 'Collect in-store' at checkout, and we'll keep your items safe in our warehouse at the Willoughby Showroom until you're ready to pick them up. It's that simple!
How Much Does Shipping Cost?
We offer flat-rate shipping of $30.00 for all orders across Australia. Our aim is to ensure fair shipping costs for customers in all regions, including those in Western Australia, South Australia, the Northern Territory, and Tasmania. This flat rate applies exclusively to online orders.
Does Urban Lighting offer express Shipping?
Certainly, we provide express shipping through two methods:
- Air freighting international orders from overseas and within Australia to our location in Sydney.
- Expedited shipping of your orders from our facility to your destination.
The pricing for express shipping is determined on a case-by-case basis and depends on the size and quantity of items being shipped. For more details on express shipping options, please reach out to our team.
How Will I know when my order has been dispatched?
Once we've received, checked, and prepared your order for shipment, we'll include your contact details in the booking. This ensures that you receive updates and tracking information regarding the delivery of your order. Feel free to reach out to us anytime for updates on the progress of your order from our different suppliers.
Will I get a tracking number?
Absolutely, you'll receive tracking information for your order. As soon as Direct Freight picks up your goods from us, you'll be notified that your order is en route. You can utilise the provided tracking number to monitor the progress of your order to its destination.
How long will it take to ship my order?
For deliveries from us to metro locations, Direct Freight typically takes 2-3 days, while deliveries to regional locations usually take about 5 days.
Which Courier Service do you use?
What Happens if I am not home to receive my order?
We understand that sometimes plans change unexpectedly, and you might not be available to receive your delivery. No worries! If there's no one available to accept the delivery, Direct Freight will return the goods to a holding depot and notify us. We'll then reach out to you promptly to arrange a new delivery time. Please note, we have a 2-3 day window to reschedule the delivery; otherwise, the order will be returned to us, and additional shipping fees will apply for resending the order.
Do you ship internationally?
Unfortunately, we only ship within Australia at the moment. However, don't let that deter you! You can organise your own freight, and we'll gladly provide you with all the necessary box dimensions and weights.